The purpose of this 5 star review for Hitech Automotive Centre & its proprietor Gary Papapetros, is to communicate to any Sydneysider why his business provides unrivalled customer focused service that cannot be found anywhere else in the automotive industry.What Gary has developed in Hitech Automotive Centre is like the 'Amazon' of mechanic workshops. Like Jeff Bezos, Gary has systematically identified every 'pain point' in the customer experience journey and addressed it with his bespoke and intelligently planned workshop layout and his carefully selected team that understand his philosophy 'Our business model is based on a customer comes first approach'.What is even more commendable about Gary's methodology is the 'workplace culture' he has engineered. From the moment you arrive at front reception you immediately realise that for his staff Hitech Automotive Centre represents a 'family'. His staff want to be there, they are fulfilled by the value they provide to his business & therefore have the right environment to effectively provide consistent 5 star customer service time after time. From Micheline & Gina at front reception to foreman John, to name just a few- there has been complete attention to detail from start to finish on every visit, year after year, with only ever increasing standards of impeccable customer service. And believe me, I am a fussy customer when it comes to my vintage car collection!We are a corporate client with multiple vehicles in our fleet- ranging from early 90s modern classics to current model new dealer stock. There is nothing that Hitech Automotive Centre is not setup to handle- Gary has spared no expense in investing all the latest technology and tools, whilst retaining the experience and 'enthusiast know how' to service new & old, budget to exotic cars.I would like to conclude my review by just giving an example of the kind of 'above and beyond' lengths Gary went to for me as a client- when it most certainly was not required.Yesterday evening(Sunday) I dropped off a friend at Sydney airport. While parking, it became clear something was not right with the electrical charging system of my 1990 BMW E31 850i- and of course upon returning the V12 would not crank, the 30 year old alternator had failed. Better here than on the M5 right! After having BMW Roadside Assistance jump start the car, 'shepherd' me out of the parking & guide me to a quiet street off O'Riordan- I phoned Hitech Automotive Centre 'VIP Club' even though I was not a member. Remarkably my call was diverted to Gary's mobile- now just remember, this was at 8:18pm, on a weekend. Gary not only picked up, but continued to take multiple calls from me until almost 9pm, until BMW Roadside Assistance had delivered me to Hitech Automotive Centre's front door. Now just remember, not once during my phonecalls did Gary ever once say he did not have the time for this on his Sunday evening with his family- not once, even though he would have been perfectly entitled to. But this is not even the end- Gary personally came in at 5:30am Monday morning, even though he normally does not come in on Mondays, to personally take my keys out of their secure lock box and bring my 850i in, put it up on a hoist & brief the team for when they would arrive on how best to get my car back on the road.I do not mean this with any disrespect, but there is not a business owner in the Sydney motor trade alive today, not one, who would have selflessly gone 'above and beyond' like Hitech Automotive Centre's Gary Papapetros did in this instance.Gary is both a business man and decent human being, devoid of any ego, full of generosity of spirit towards his many customers- big or small, you get the same Gary and the same high quality of customer service. What he has built in Hitech Automotive Centre, is a benchmark of excellence in the automotive industry that most 'come and go' independent mechanics, let alone established Dealerships, have failed to come close to realising.